Return & Refund Policy
Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we’re here to help.
1. Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be accepted.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as “Final Sale”
- Innerwear or hygiene-sensitive products
- Damaged items due to misuse
3. Refunds
Once we receive and inspect your returned item:
- We will notify you about the approval or rejection of your refund
- If approved, your refund will be processed within 5–7 business days
- The amount will be credited to your original payment method
Shipping charges (if any) are non-refundable unless the return is due to our error.
4. Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. For exchanges, please contact our support team.
5. Return Process
To initiate a return:
- Contact us at support@yourstore.com
- Provide your order details and reason for return
- Our team will guide you through the return process
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank or payment provider (processing times may vary)
- If the issue persists, contact us for assistance
7. Shipping for Returns
Customers may be responsible for return shipping costs unless the product is defective or incorrect. Shipping costs are non-refundable.
8. Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
Email: support@yourstore.com
Phone: +91-XXXXXXXXXX
We value your trust and aim to make your shopping experience smooth and reliable.